• Technical Failure: If our API or platform experiences downtime exceeding 24 hours due to internal causes (not including LMS API changes).
• Remediation Failure: If the AI engine fails to correctly identify standard PDF/UA tags and the issue remains unresolved after manual intervention.
• Accidental Recharge: For accidental recharges, a full refund can be requested within 3 days if no credits have been used.

Please send an email to [email protected]. Please include:

• Your registered email or Organization ID.
• Order number or transaction ID.
• The reason for the refund request and any relevant screenshots or evidence.

We typically review requests within 3-5 business days. Once approved, the refund will be issued to your original payment method (Credit Card or PayPal). The time it takes to see the funds depends on your bank's processing speed.

• Documents already processed using credits (regardless of third-party audit results), as computing resources have been consumed.
• Accounts suspended or terminated due to violations of our Terms of Service.
• Early termination of a subscription period (pro-rated refunds for the remaining period are not provided, but services remain active until the end of the term).